Privacy Policy

Last updated: March 2026

Introduction

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

Images and Videos: When you upload images or videos, we process and temporarily store these files to generate your requested content. These files may contain human faces, but we do not extract or use biometric identifiers.

Email Addresses: We collect your email address when you create an account or contact us for support.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on the service.

Digital Identifiers: We may collect and process identifiers such as your User ID, Device ID, and IP address to link your account with generated content and ensure secure service operation.

Face Data and Image Processing

Our app allows users to upload images or videos that may contain human faces as part of AI-powered video generation features.

We do not collect, analyze, or store biometric identifiers such as facial recognition data, faceprints, or facial geometry.

Any face data contained within user-uploaded images or videos is processed solely for the purpose of generating AI-based video content requested by the user.

We do not use face data for identification, authentication, tracking, profiling, or surveillance purposes.

How We Use Information

To provide, maintain, and improve our AI video generation services
To process your requests and send related information
To send promotional communications (with your consent)
To analyze usage patterns and improve user experience
To comply with legal obligations and enforce our terms
To process user-uploaded images or videos (which may contain faces) strictly for AI-based content generation

Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Third-Party AI Data Processing

To provide our AI video generation services, we share specific personal data with named third-party AI providers.

AI Data Processors: We use fal.ai (AI infrastructure provider) and Kling (AI video generation model).

We share only your uploaded image and video files (which may contain faces) with these providers strictly for the purpose of generating your requested content. These providers do not use the data for facial recognition, identification, or model training.

Purpose: Data is shared solely to provide the requested video generation features.

Training Disclosure: These providers do not use your data to train their models.

Protection: We ensure these providers maintain appropriate data protection standards.

Explicit User Consent

We do not transmit your personal data to AI providers by default. Processing occurs only after you provide explicit, opt-in consent within the app.

Data Retention & Deletion

Personal data, including uploaded images or videos that may contain faces, is retained only for the duration necessary to process your request and deliver the generated content.

We do not permanently store face-related data. Once processing is complete, such data is deleted or anonymized unless required for service functionality.

You can request deletion of your data by contacting us at: privacy@neuvid.com

User Rights

You may have the following rights depending on your location:

Access your personal data
Correct inaccurate data
Request deletion of your data
Opt out of marketing communications

To exercise your rights, contact us using the details below.

Contact Information

If you have any questions about this Privacy Policy, contact us at:

Email: privacy@neuvid.com

We aim to respond within 30 days.